Support

1. Install Gifteez and sign in to the phone with the same Apple ID (iPhone) or Google account (Android) you used to buy it.
2. Open Settings in Gifteez and tap Restore purchases.

Your unlock and your remaining idea batches move to the new phone. Restoring is free, and you can do it as often as you need. Restoring brings back the unlock, not your list. To move your people and ideas, use a backup (see below).

If Gifteez says no purchase was found, check you’re signed in to the right Apple ID or Google account, then email us.

No. It’s a one-time purchase with no renewals. Free includes up to 5 people. When you add a 6th, Gifteez offers the unlock, which removes the people limit and adds 500 AI idea batches.

Purchases are made through Apple or Google, so refunds are handled by them. On iPhone, use reportaproblem.apple.com. On Android, see Google Play’s refund help page. If they grant a refund of the unlock, our service removes the 500 idea batches that purchase added and turns the people-limit unlock off again, so the free limit of 5 people applies.

Your list lives only on your phone, so we can’t recover it for you. Back it up regularly:

1. In Gifteez, open Settings and tap Export backup.
2. Optionally type a passphrase (at least 8 characters). With one, the file is encrypted. Without one, anyone who gets the file can read your list.
3. Save or share the .gifteez file somewhere safe, like Files, iCloud Drive, Google Drive or an email to yourself.

Keep your passphrase somewhere safe. We can’t open an encrypted backup without it.

1. On your old phone, export a backup (see above).
2. Install Gifteez on the new phone and open Settings, then Restore from backup, and pick the .gifteez file.
3. Enter the passphrase if you set one.
4. If you bought the unlock, tap Restore purchases too.

Restoring a backup replaces the people, occasions, ideas, gifts and purchases already on that phone.

Ideas come in batches of five. Free includes 20 batches (up to 100 ideas) in total, shared across everyone on your list. The one-time unlock adds 500 batches (up to 2,500 ideas). Batches don’t expire.

• Reopening ideas you’ve saved doesn’t use a batch.
• If a request fails, the batch isn’t used.
• When your batches run out, your saved ideas and the rest of Gifteez keep working.

AI ideas come with estimated price ranges, not live prices or stock. Shop opens an Amazon search for the idea, and tickets or experiences open a web search, so you can compare real options yourself.

Shop links do not include an affiliate tag today. If we later add an Amazon Associates tag, we will say so here and in the app before it is used. Gifteez never records a purchase unless you tell it you bought something.

Your list is stored only on your phone, so deleting it is in your hands:

• To remove one person, open them and tap Remove person. Their occasions, ideas and gift history go too.
• To remove everything, delete the Gifteez app (on Android you can also use Settings › Apps › Gifteez › Storage › Clear data).
• Backups you exported are files you control. Delete them wherever you saved them.

Our servers never hold your list or the wording of a gift request. They keep an anonymous installation ID, idea counters, purchase records, and the suggestions described in our privacy policy. Email support@gifteez.app and we’ll help delete what we can match. Because there’s no account, most of your data is only on your phone: deleting the app removes it. On iPhone the anonymous key is kept in the Keychain and may remain after you delete the app. If we can’t find the installation from your email, a purchase receipt is how we match it.

No. There’s no sign-up, email or password. Your list stays on your phone. Only AI ideas and purchases need an internet connection.